Occasionally newly imported contact groups will load with 0 “Good” contacts. This usually occurs with larger lists. Although it won’t affect the project being texted out, it can impede project planning when the number of “Good” contacts cannot be accounted for. Thus the project cost will only be an approximation. This document will show you how to update a contact group so that the correct number of “Good” contacts is reflected.
Note: the number of “Good” contacts will always be changing and updating on a contact segment due to opt-outs.
- Navigate to the Contacts tab in your account. Identify the problematic Contact Group and click into it. After accessing the problematic Contact Group, confirm that the number of “Good” contacts is 0. After uploading your Contact Group, you will see this statistic to the far right, above the group.
- Check your import progress to view any upload errors or reasons the number of “Good” contacts may legitimately be 0. Click View Progress Logs
- If there are any issues with your Contact Group (an abundance of landlines or errors identified in the import process, etc.), that data will show up in this section. In this example, the Contact Group had 868 errors in the imported file.
- To resolve the “0 Good Contacts” error, click Statistics and then Rerun Data under any of the data charts shown. The system may take several minutes to refresh the contact group and correctly identify the number of “Good Contacts” in the group.
- After rerunning the data, the number of “Good Contacts” should be accurately reflected.
